Consumer Rights: Refunds, Warranty, Court
A programme for those sold defective goods or services who want their money back. You will study what rights consumer law grants and how to apply them. Dedicated blocks cover returning and exchanging goods of proper and improper quality, distance selling and returns from online stores, warranty, repair and deadlines, penalties and fines for refusing to satisfy a claim voluntarily, defective services (repair, healthcare, travel, education), insurance and banking products, the claim and correspondence with the seller, contacting the consumer watchdog and the financial ombudsman, and court and consumer protection. By the end you assemble a personal action plan and a document pack.