Emotional Intelligence and Stress Management
The programme provides tools for working with emotions rather than suppressing them. You will study how emotions work and why they are useful, learn to recognise your states and regulate them before they drive your decisions. Dedicated blocks cover empathy and active listening, feedback, conflict and emotionally charged negotiations, stress resilience and burnout prevention, and recovery after overload. You will assemble a personal set of self-regulation practices and a recovery plan that works under real workload, not in ideal conditions.