CRM and Salesforce — Customer Relationship Management

Complete CRM systems course with focus on Salesforce — the CRM market leader. You will study Salesforce administration (users, profiles, objects, workflow, validation rules), Apex and Lightning Web Components development, Sales Cloud configuration (leads, opportunities, forecasting), Service Cloud (cases, knowledge, omni-channel), Marketing Cloud (journeys, email, automation). The course includes preparation for Salesforce Administrator (ADM201) and Platform Developer I certifications.